Service Manager Compensation: Exempt | Date Prepared: Oct. 2020

Job Description

Help take our New York service division to the next level and make it the envy of any proud electrician. Your role will be responsible for the continued profitable growth of our N.Y. Service Division. You will provide accurate estimates and proposals to customers that ensure Comalli Group meets their needs the first time, and every time. You will ensure your team is dispatched to provide service in a timely, efficient, and effective manner.

During your interview, you will be expected to articulate how you will meet the positions duties and responsibilities.

What We Expect From You

  • To bring decisive, focused leadership.
  • To be results driven.
  • To speak up and challenge when you disagree.
  • To be accountable to yourself and your co-workers.

Duties & Responsibilities

  • Meets with customers to establish scope of work and produce estimates that exceed the customers’ expectations and needs.
  • Responsible for training, motivating, evaluating, and disciplining journeyman electricians and apprentice electricians.
  • Assist in formulating processes and procedures to ensure customer satisfaction, growth, sustainability, and compliance
  • Analyze service productivity and recommend changes to improve customer service and profitability.
  • Oversee dispatch procedures to ensure crew and customer success. Responsible for analyzing Manpower requirements
  • Responsible for collections, billing of services, and ensuring the Service Department’s invoices match the work order amounts
  • Responsible for the interviewing and hiring of Department personnel
  • Demonstrate safe work habits, comply with company safety requirements
  • Inspect work to maintain quality control. You will follow up regularly to ensure that the workmanship meets the required specifications and the quality that Comalli Group’s customers have come to expect.
  • Review, anticipate and resolve materials, product, tool, and equipment problems.
  • Exhibit excellent organizational, people and communication skills
  • Actively recruit, develop and retain a team of electricians
  • Other duties as identified and assigned

Minimum Position Requirements

  • 10+ years residential and commercial electrical experience
  • Excellent Communication and Active Listening Skills
  • Demonstrated track record of successful projects
  • Proficiency using Microsoft (Excel, Word, Outlook)
  • OSHA-10
  • Valid Driver’s License required
  • High EQ
  • Respect for your coworkers, customers and yourself

Nice-to-Have Position Requirements

  • OSHA-30
  • Previous Experience Managing a team

Employment Application Form:

Fill out and attach to application form below. Comalli Group Employment Application Form

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Read Real Reviews From Real Customers

  • Everything went great, and they were very flexible when our pool installation date changed 4┬átimes!”

    - Zerlina O.
  • “We will definitely hire them back to complete the wiring on our house”

    - Kirsten V.
  • “I recommend Comalli Electric, without reservation!”

    - John H.
  • “He was neat, clean, professional, experienced, knowledgeable, and understanding a great listener.”

    - Gary O.
  • “They were so professional and super nice. And, they were in our budget! We’re so happy with the work!”

    - Courtney F.

Why Hire Comalli?

  • Efficiency

    We are tenacious in our pursuit of efficiency, always looking to streamline our products and processes to make our offerings more useful to customers. We are efficient in our interactions with each other, and respectful of each other's time. We simply don't waste time.

  • Respect

    We understand that active listening is a sign of respect. We seek to understand other viewpoints before presenting our own. In the Comalli community, there is no place for yelling, insults, threats, bullying, or harassment of any kind. Period. Caring, compassion, and kindness distinguish the Comalli team.

  • Continuous Improvement

    Each of us comes to work every day looking for creative ways to improve our work, company processes and interaction with others. We are passionate about improving ourselves and those with whom we work through feedback, teaching and coaching.

  • Collaboration & Community

    The Comalli community is special. Our people make us excel. We recruit great people, work hard to bring people into the community and respect and support each other. We help each other grow through feedback, coaching and mentoring.

  • Customer-Focus

    We are proud of the work we do for our customers and constantly look for ways to impress them with our quality, reliability, safety, responsiveness and positive attitude. We strive to build long-term relationships with our customers and constantly seek ways to serve them better

  • Accountability

    We take personal responsibility to make sure our work is done to the highest level of quality, safety and efficiency. We hold ourselves and everyone around us to the highest standards on both job performance and adherence to the Comalli Values and Code of Conduct.